Jewelry Repair Services

Frequently Asked Jewelry Repair Questions:

• How long will my repair take? Most repairs will take approx 1 - 2 weeks to complete. If parts are needed to be ordered for the repair job, this can add a few more days. If it is a more complicated job, it can take a few weeks. Watch battery replacements and watch band adjustments generally are done while you wait. We do not rush through working on your precious piece of jewelry. Rather, we would like to take the extra time to make sure we don't cut corners and it is a repair job we can stand behind.

• Are your repairs done on site? Goldsmith/bench jewelry work areas take up a lot of space, create lots of noise, and use many chemicals we would rather not have in our store. Our goldsmith does not work on site BUT has a local secure shop that is not open to the public. To help ease your mind with this, EVERY piece of jewelry we take in for a repair, we provide insurance for you (through Jewelers Mutual Insurance Co.) in case of loss or theft. We always ask you how much you would like us to insure your jewelry for and we cover the insurance - NO extra charge to you. We have NEVER had to use this insurance, but it definitely helps give piece of mind. Plus your repair claim ticket includes a photo id of your jewelry and description.

• How much will my repair cost? This greatly depends on what work needs to be done and what metal and purity the piece of jewelry is. We are more than happy to give you an estimate upon inspecting jewelry before any work is done. To give you a few examples, a solder is $45. To size up a white gold thin engagement ring is $145. To size down a wide yellow gold ring is $45. All jewelry is then polished and detailed to "like new" condition at no charge to you.  Prices are subject to change and can vary depending upon the jewelry item being worked on. 

• Why does it cost so much? Working on precious metals and refurbishing your jewelry back to factory specs is no easy task. There is much training, specialized tools, and expensive materials involved. Can you find someone to repair your jewelry cheaper? Probably, but our goldsmiths have years of experience, are very talented, and DO NOT cut corners. You'll never get a hack job with us! And believe me we have seen some poorly repaired jewelry throughout the years.

• Will you stretch my ring? No. Only in extremely rare situations will we recommend stretching your ring instead of resizing it. This was more common years ago and a way to save a few bucks. Instead, our goldsmith will make a cut at the bottom of the shank, add a bar of whatever metal and purity that matches your ring, weld it on, and then polish it without it looking like it was altered. This will greatly add to the longevity of your ring instead of stretching it which makes your shank too thin.  

• What is Rhodium Plating? Read the article, What is Rhodium Plating?

• How do I know you won't switch my diamond?  This is a very fair question—and one we take seriously. We understand the concerns, especially when you hear unfortunate stories in the news. At Yates & Co Jewelers, we want you to feel completely confident that your diamond is safe with us.

  As a family-owned and operated business with over 35 years of trusted service, our reputation in the community means everything to us. We would never jeopardize that trust.

  To further reassure you, we’re happy to take a high-resolution photo of your diamond upon request and point out its unique identifying characteristics. It’s a good practice for you to know these features too, so you can recognize your diamond at any time. If your diamond has a lab report, even better—it provides a map of inclusions and other distinguishing marks.

  Most importantly, if there’s anything else we can do to give you peace of mind, please don’t hesitate to let us know.

• Have a question we didn't answer?   Contact Us Today!