Cassie's Diamond Broke, So We Fixed It - All Covered Under Our Great Yates Guarantee.
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Q: What happens if you lose your ring, or it gets stolen?
This is what jewelry insurance is for - theft and mysterious disappearance. Yes, you should get your valuable jewelry items insured
. It's easy-peasy. We recommend Jewelers Mutual. (That's who insures our store.) You'll get a FREE comprehensive Jewelry Appraisal on your item from Yates upon request, which you will need for the insurance. This is done by our GIA Graduate Gemologist and Accredited Jewelry Appraiser from NAJA.
Q: Do I need to come in every 6 months?
No, this is not required. We'll still take care of you! But, we do recommend it. Why?
Because we will deep clean your jewelry and get it sparkling again.
This is FREE. And it gives us a chance to look at your ring to see if it needs any maintenance done on it. If we see a bent prong, or some other damage, it's best to get it fixed ASAP for you.
Q: Are there any exceptions?
Only a few, we promise. Eternity bands & mens rings.
Many of these rings cannot be physically re-sized. Each ring, metal & designer will have different warranties. We will jump through hoops to provide you the best service we can. See below for more information about the specific brand warranty. *Other exclusions may apply.
Q: What is the warranty Elysium rings?
Elysium rings come with a 1 year warranty ($25 return shipping charge applies*). After the 1st year, you can send in your ring for a warranty claim for $199 (including shipping fees*). Exception: Elysium rings with precious metal and/or custom engraving which will incur a 25% deductible of current model price.
Q: What is the warranty for rings made by Edward Mirell, Lashbrook, Triton, & JR YATES:
These alternative metals come with a lifetime warranty for only $79 warranty processing fee (includes free return shipping*). Normal wear and tear is not covered. Contact us for what is covered under warranty as each piece & material is different.
*Red Tag Sale items are excluded.
*Colored stones can break, scratch and crack easily due to the nature of the stone. Therefore, these cannot be warrantied.
*You are responsible for shipping fees when shipping item back to us for warranty claim.
*Free 1 year insurance valid for purchases within the US.
*Intentional damage and abuse voids warranty. Yates Jewelers reserves the right to refuse warranty claims.
*International shipping fees apply.