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Q: What happens if you lose your ring, or it gets stolen?
This is what jewelry insurance is for - theft and mysterious disappearance. Yes, you should get your valuable jewelry items insured. It's easy-peasy. We recommend Jewelers Mutual. (That's who insures our store.) You'll get a FREE comprehensive Jewelry Appraisal on your item from Yates upon request, which you will need for the insurance. This is done by our GIA Graduate Gemologist and Accredited Jewelry Appraiser from NAJA.
Q: Do I need to come in every 6 months?
No, this is not required. We'll still take care of you! But, we do recommend it. Why? Because we will deep clean your jewelry and get it sparkling again. This is FREE. And it gives us a chance to look at your ring to see if it needs any maintenance done on it. If we see a bent prong, or some other damage, it's best to get it fixed ASAP for you.
Q: Are there any exceptions?
Only a few, we promise. Eternity bands & mens rings. Many of these rings cannot be physically re-sized. Each ring, metal & designer will have different warranties. We will jump through hoops to provide you the best service we can. See below for more information about the specific brand warranty. *Other exclusions may apply.
Q: What is the warranty Elysium rings?
Standard Elysium rings come with a 1 time warranty claim within the 1st year ($39 return shipping charge applies*). Any warranty claim after that are $199. Elysium rings with diamonds or precious metals are subject to 25% of current MSRP. Contact us for more info.
Q: What is the warranty for rings made by Edward Mirell, Lashbrook, Triton, & JR YATES:
These alternative metals come with a lifetime warranty for only $79 warranty processing fee (includes free return shipping*). Normal wear and tear is not covered. Contact us for what is covered under warranty as each piece & material is different.
*Red Tag Sale items are excluded.
*Colored stones can break, scratch and crack easily due to the nature of the stone. Therefore, these cannot be warrantied.
*You are responsible for shipping fees when shipping item back to us for warranty claim. Shipping back to you ranges from $25 - $75 depending on item value.
*Free 1 year insurance valid for purchases within the US, subject to approval.
*Intentional damage and abuse voids warranty. Yates Jewelers reserves the right to refuse warranty claims.
*International shipping fees apply.